RDS wants to maintain long-lasting and positive relationships with its clients: gaining a client is only the first step of a continuous and complete collaboration.
For this reason, after the start-up phase when RDS or its certified partners supply the client with the technical knowledge for its operational autonomy, a long period of collaboration begins during which RDS provides constant customer support, consultancy and maintenance support, so providing quality results even at a distance.
RDS branches or certified partners, who managed the project phases in collaboration with the client, have constant support from RDS, to identify and prevent situations that may cause problems, to jointly evaluate the need for eventual interventions aimed at keeping solutions in step with user requirements.
Our application and computer consultancy teams guarantee the resolution of any problem, and wider coverage of the service is guaranteed by the in loco work of RDS branches and certified partners.
The applications maintenance service is managed by the National Helpdesk that provides solutions to possible anomalies and program updates following modifications to system software.
The National Heldesk provides technical support for the management of the application maintenance to clients, RDS branches and to certified partners.
To contact the National Helpdesk, clients can send an email to cna@rds-software.com and/or the Web Call service from the website.
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