APPLICATION CONSULTANCY

RDS’s service aims to achieve complete client satisfaction.

The installation of our package takes place both with the traditional “user license agreement” and in SaaS modality via the internet;
RDS created an on-line support centre (located in our Parma office) that clients can contact by phone at any time to report any problems that may arise: the centre will identify the cause of the problem (incorrect knowledge, incorrect use, hardware and/or software error etc.);
A team of application and computer consultants are available to solve any problems;
Our branches in Milan, Modena and Rome facilitate and speed up local responses to clients and on the standard version of our packages they are available to carry out personalisations and/or specific implementation requirements;
Our certified partners, consultancy companies which work with our clients in collaboration with our personnel, operate in the field to increase the geographical reach of our work;
Commercial Area Managers supervise, in their areas of competence, all corporate functions and monitor client satisfaction; RDS is constantly aiming to provide better solutions and services and this goal is achieved thanks to the valued advice and feedback provided by our clients.

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